Write to us at email@example.com We are here for you!
Yes, it is available at the bottom right corner under the little bubble. During business hours, an agent is online to answer ALL your questions. Our business hours are from 10:00 am to 5:00 pm, 7 days a week! We do occasionally take little vacations (everyone needs to relax once in a while). If we are not online at the time you have a question, write to us on this chat. We will answer you by email as soon as possible. We are currently in a testing phase, so opening hours are subject to change over the next few days. Do not hesitate to write to us and tell us what hours you would prefer!
We will confirm the receipt of your order by sending you a confirmation email. If you do not receive a confirmation, please contact us at firstname.lastname@example.org
Yes, you can see the updated status of your order in real time. To do this, use the tracking # you received in your confirmation email. Click directly on it to see the status of your package in real time.
You should allow 3-5 business days for an investigation with the delivery company. Sometimes the package will arrive over the following couple of days. You can also contact the shipping company directly with your tracking number.
Yes, you can remove items from your shopping cart that you do not want before you place your order.
Yes. If the order has not been shipped, simply write to email@example.com and we will proceed with your refund.
You will see a field labelled “promotional code” during checkout where you can enter the gift card number or promotional code number to apply the discount.
Your credit card may be declined for any of the following reasons:
Yes, the data is transmitted in an encrypted way by SSL. For payment by credit or debit card it is necessary to enter the CVV (Card Verification Value) code. This is usually a 3-digit code printed on the back of credit cards to secure e-commerce transactions.
Everything depends on the availability of the product. You can always email us at firstname.lastname@example.org to find out if a product will be restocked. You can also enter your email address in the designated area underneath the item description to be informed as soon as it is made available.
If you receive an item that you did not order, please write to us at email@example.com
Yes, you can get updated on new products, the Look Book and ongoing events easily by subscribing to our newsletter.
Yes, you can easily unsubscribe by going to the Newsletter section, entering your details and choosing to unsubscribe.
You can easily make purchases by taking the following steps:
Yes. All items purchased on sale or with a promotional discount code are final sales. There are no returns, refunds or exchanges for final sales items (e.g. items purchased on sales events like Black Friday/Cyber Monday/Boxing Day, etc.). Discount codes or other sales promotions offered by the store cannot be combined.
Unfortunately, we do not offer price adjustments on any of our products.
Unfortunately, promotional pricing cannot be applied to previously completed orders.
A detailed sizing guide is available for each product. Measure yourself according to the guidelines outlined in the chart to determine the best possible size for your body. We also have an online customer service chat available that you can find at the bottom right of the screen. Online agents are available to answer all your questions and to guide you through your shopping experience. If we are not online at the time you have a question, contact us on the chat and we will answer you by email as soon as possible. Don't hesitate to write to us with any suggestions as well.
Yes! Our new store is open at 9100 John-Simons, Quebec City.
All the information about the store are here: Boutique
For all the terms and conditions for our different contests on social networks, you can click here.